עזרה ושירות

שאלות נפוצות

הכל מה שצריך לדעת על מארזי השבת שלנו — כשרות, משלוחים, תשלום, התאמה אישית והחזרים.

Are the products kosher?+

Yes! Every item in our boxes is under Badatz Eda Charedis supervision — the most stringent kosher certification in Israel. We never compromise on this.

How long does delivery take?+

Jerusalem — free, delivered Friday morning. Courier nationwide (Tel Aviv, Haifa, Center) — 60₪, within 48 hours. Self-pickup is also available by prior arrangement.

What is the order cutoff before Shabbat?+

For Jerusalem — Wednesday 23:59 for Friday morning delivery. For nationwide courier — we recommend ordering by Sunday. No stressful last-minute deadlines.

Can I customise the box?+

Absolutely. In the "Build a box" step, choose the size and contents (chocolates, nuts, halva, wine/juice, and more), and add a personal message or company logo.

What is your return policy?+

Unopened boxes can be returned within 3 days of receipt. If a product is defective, contact us via WhatsApp and we will arrange an immediate replacement or a full refund.

Are there special prices for bulk / business orders?+

Yes. Orders of 10+ boxes qualify for special pricing, including the option to add your company logo and brand message. Contact us via the "For business" page and we will send a quote within 24 hours.

Which payment methods do you accept?+

Bit (instant transfer), bank transfer, or credit card. After ordering you will receive an immediate WhatsApp + email confirmation with the payment details.

Can I add a personal message or gift card?+

Of course. At checkout there is a field for a personal message which will be printed on an elegant card and included in the box. You can also hide the sender name for a surprise gift.

Which cities do you deliver to?+

Jerusalem — free delivery. Tel Aviv, Ramat Gan, Givatayim, Bnei Brak, Petah Tikva, Raanana, Modiin, Haifa, Rehovot, Ashdod — by courier 60₪. Other locations can be arranged via WhatsApp.

Are you open on Shabbat or holidays?+

No. We close before Shabbat and reopen Saturday night. Orders placed on Shabbat or holidays will be handled after the holiday in order of arrival. For urgent matters, leave a WhatsApp message.

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💬 וואטסאפ — 054-899-1473📧 שליחת פנייה